Shipping & Returns

SHIPPING COST & TIMES

Totem Design House processes all orders from Canada. Orders are dispatched within 1–2 business days of receiving the order.

SHIPPING POLICY

We deliver orders within Canada, the US and internationally using Canada Post (or other carriers at our discretion).

Shipping costs are based on the size and weight of the product, your location, and the shipping option you select. Please note there can be delays in customs that are outside our control; these delays are not included in delivery estimates.

Customs Fees

Some international orders may incur customs, tariffs, or import duties based on your country’s regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Totem Design House does not control or determine these fees, nor can we advise on the exact cost. Please contact your local customs office for details. All charges must be paid by the customer upon delivery of the order.

Refused Shipments

If you refuse delivery due to customs charges or any other reason:

The cost of return shipping will be deducted from your refund.
Refunds will only be issued once all returned items are received by us in original, saleable condition.
If any portion of the shipment is lost or damaged in return transit, the value of those items will be deducted from the refund.

If the parcel is lost after being refused, the customer will be refunded only the amount recovered from the carrier through an insurance claim.

Insurance

Unless otherwise arranged, shipments are insured only to the carrier’s default coverage amount. Customers may request and pay for additional insurance at the time of purchase.

No Returns or Exchanges On:
Art prints, jewelry, and sale items.

Apparel Returns & Exchanges

Not quite right? No problem. You can return online purchases using our returns program.

Please note:

Return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.

Conditions:

Items must be unwashed, unworn, and undamaged.
All original tags must be attached.

Regular-Priced Merchandise

Within 14 days of the shipping date: Exchange or refund to your original payment method (minus original shipping and return shipping costs).
After 14 days: Exchange only.
After 20 days: Returns and exchanges are no longer accepted.

Sale & Discounted Merchandise

Within 14 days of the shipping date: Exchange only.
No refunds on sale or discounted items.

Refund Processing
Refunds are issued to the original payment method once your return is received and inspected. Refund amounts will be less the original shipping cost and return shipping cost.