Shipping

SHIPPING COST & TIMES

Please note that Totem Design House processes all orders from Canada. 

Orders are dispatched within 1-2 business days of receiving the order. 

SHIPPING POLICY

We deliver orders to US and internationally using Canada Post.

Shipping costs are influenced by the size and weight of the product and your location, and customer selected shipping option. 

 

 Please be aware that there can be delays in customs, which is unfortunately out of our control and these are not calculated in our delivery time estimate. 

Customs Fees 

Fortunately we have not had any issues with customs fees when shipping to US or internationally. However, we provide a disclaimer that *some orders* may incur a customs or import duty charged based on your specific country’s customs fees. 

Totem Design House does not have any control over these charges or are unable to advise what they will be, as it is based on your own country's regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned and Totem Design House does not pay these customs charges on your behalf. 

If you refuse to pay these charges your parcel may be abandoned, and Totem Design House will not be held responsible for any loss of funds as a result of this occurrence.